SBL Studios ("we", "our", "us") is committed to protecting the privacy of our customers, visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.sblstudios.com.au or use our booking services.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
We may collect the following types of personal information:
- •Identity Information: First name, last name, company name
- •Contact Information: Email address, phone number
- •Booking Information: Booking dates, package selections, special requirements
- •Identity Verification: Either business identifiers (ABN or ACN with registered business name) or driver's licence details (number, issuing state, expiry date) — collected to safeguard the legitimacy of every booking and verified on arrival
- •Payment Information: Payment is processed securely by Square. We do not store credit card details on our servers.
- •Account Information: Email and encrypted password (for registered users)
- •Usage Data: Pages visited, time spent, browser type (via Google Analytics)
3. How We Use Your Information
We use your personal information for the following purposes:
- •To process and manage your studio bookings
- •To verify the identity of the booking holder on arrival
- •To send booking confirmations, reminders, and updates via email
- •To process payments securely through Square
- •To respond to your enquiries and support requests
- •To improve our website and services through analytics
- •To comply with legal obligations
We use the following third-party services that may process your data:
- •Square: Payment processing (PCI-DSS compliant)
- •Google Analytics / GTM: Website analytics and performance monitoring
- •Sentry: Error monitoring and application performance
- •MongoDB Atlas: Secure cloud database hosting
Each of these services has their own privacy policies governing the use of your information.
We implement appropriate technical and organisational measures to protect your personal information, including:
- •Encrypted data transmission (HTTPS/TLS)
- •Passwords hashed using bcrypt with salt
- •JWT-based authentication with time-limited tokens
- •Payment data handled exclusively by PCI-DSS compliant Square
- •Access controls and role-based permissions
Under the Australian Privacy Act and GDPR (where applicable), you have the right to:
- •Access: Request a copy of the personal data we hold about you
- •Correction: Request correction of inaccurate or incomplete data
- •Deletion: Request deletion of your personal data (subject to legal retention requirements)
- •Export: Request your data in a portable format
- •Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at hello@sblstudios.com.au.
Our website uses cookies and similar technologies for analytics purposes. You can control cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records (including identity verification details) are retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your account data at any time.
If you have any questions about this Privacy Policy or our data practices, please contact us:
SBL Studios
349 Ascot Vale Rd, Moonee Ponds VIC 3039
Email: hello@sblstudios.com.au
Phone: +61 3 4053 3311